Why Chatbots Are Our New Best Friends
Voice technology is the use of voice to provide customer service. One of the challenges in making chatbots is making them understand the context of a conversation. Contextual understanding is the ability of a chatbot to understand the meaning of a conversation. The very first one being “ELIZA” built at MIT it was used to answer very simple decision tree questions. Fast forward to the 21st century, we can see chatbots being used from websites to apps to [...]